Refund policy

Return and Refund Policy

Last updated: July 29, 2026

We want you to be delighted with your StoryPiece™ experience. This policy explains when products purchased directly from storypiece.com may be returned, replaced, or refunded.

Return period

You may request a return within 30 days after your order is delivered.

To qualify for a return based on a change of mind, the product must be:

  • Unused and unopened;
  • In its original packaging;
  • Complete, with all puzzle pieces, inner boxes, printed materials, and other included components; and
  • In a condition suitable for resale.

Please do not send a product back until we have approved the return and provided return instructions.

Starting a return

To request a return, contact us through the contact form at storypiece.com/pages/contact or email info@storypiece.com. Please include:

  • Your name;
  • Your order number;
  • The product you wish to return;
  • The reason for the return; and
  • Photographs if the product arrived damaged, defective, incomplete, or incorrect.

If your return is approved, we will provide instructions for sending the product back. Items returned without prior authorization may not be accepted.

Return shipping

For ordinary returns, including returns based on a change of mind, the customer is responsible for return shipping costs. Original shipping charges are not refundable unless the return results from an error by StoryPiece or the product arrived damaged, defective, incomplete, or incorrect.

We recommend using a trackable shipping method. StoryPiece is not responsible for return packages that are lost or damaged before reaching us.

Damaged, defective, incomplete, or incorrect products

Please inspect your order promptly after delivery. Contact us as soon as possible if the package or product is damaged, defective, missing pieces or components, or different from what you ordered.

We may ask for photographs of the shipping carton, product packaging, manufacturing code, puzzle, and affected components. Depending on the circumstances and available inventory, we may provide replacement pieces, replace the product, issue a partial refund, or issue a full refund.

When the problem resulted from damage, defect, missing components, or our fulfillment error, StoryPiece will cover reasonable return or replacement shipping costs.

Items that cannot be returned

Except where required by law or where a product is defective, damaged, incomplete, or incorrect, we cannot accept returns of:

  • Products that have been opened or used;
  • Puzzles with opened inner stage boxes or separated, assembled, lost, or damaged pieces;
  • Products missing packaging, materials, or included components;
  • Gift cards;
  • Personalized, customized, or made-to-order products;
  • Products marked “final sale”; or
  • Products not purchased directly from storypiece.com.

Opening or listening to freely available StoryPiece audio does not by itself affect return eligibility. However, the physical product must still satisfy the conditions described above.

Exchanges

We do not guarantee direct exchanges. The quickest way to obtain a different product is generally to return the eligible item and place a new order.

For damaged, defective, incomplete, or incorrect products, contact us before placing another order so that we can determine the appropriate replacement or refund.

Refunds

We will inspect returned products after they arrive. If the return is approved, the refund will be sent to the original payment method.

Please allow up to 10 business days after approval for us to initiate the refund. Your bank or payment provider may require additional time to post it to your account.

We may reduce or deny a refund if the returned product is used, opened, incomplete, damaged after delivery, or otherwise does not meet this policy, except where applicable law requires otherwise.

Order cancellations

Contact us promptly if you need to cancel an order. We will make reasonable efforts to cancel orders that have not entered fulfillment, but cancellation is not guaranteed.

Once an order has shipped, it must be handled under the return provisions above.

Purchases from other sellers

This policy applies only to purchases made directly through storypiece.com. Products purchased through Amazon or another retailer must be returned through that seller under the policy associated with the original order.

Consumer rights

Nothing in this policy limits any non-waivable rights or remedies available under applicable consumer-protection law.

Contact us

For return or refund questions, contact:

Stage-A-Day Puzzles LLC, doing business as StoryPiece
1012 Glenbrook Way #1179
Hendersonville, TN 37075
United States
info@storypiece.com