Shipping policy

Shipping Policy

Last updated: July 29, 2026

This Shipping Policy applies to products purchased directly from storypiece.com.

Order processing

In-stock orders are ordinarily processed within 1–3 business days, excluding weekends and federal holidays.

Processing time is the time needed to prepare an order before it is transferred to the carrier. It is separate from the carrier’s transit time.

During product launches, holidays, severe weather, unusually high order volume, or other exceptional circumstances, processing may take longer. Any substantially different processing estimate will be displayed on the product page or during checkout.

Preorders

Products sold before inventory is ready to ship will be clearly identified as preorders.

Expected shipment dates for preorder products are estimates unless expressly stated otherwise. Manufacturing, freight, customs, fulfillment, and other circumstances can affect availability.

If a preorder experiences a material delay, we will provide an update and any cancellation or refund options required by law.

Shipping destinations

StoryPiece currently ships to eligible addresses within the United States.

Available destinations and shipping services are determined during checkout. We may be unable to ship to certain territories, military addresses, post-office boxes, forwarding services, or locations that a carrier cannot serve.

International shipping, if offered later, may be governed by additional terms concerning customs, taxes, duties, returns, and delivery.

Shipping rates

Shipping charges are calculated or displayed during checkout before you complete your purchase.

Promotional or free-shipping offers may have geographic, product, order-value, or time limitations. Unless expressly stated otherwise, shipping promotions do not apply to expedited shipping or orders outside the specified area.

Delivery estimates

Available shipping services and estimated delivery times are shown during checkout.

Delivery estimates begin after the order has been processed and transferred to the carrier. They are not guarantees unless StoryPiece expressly identifies them as guaranteed.

Carrier delays can occur because of weather, holidays, transportation interruptions, address problems, or other circumstances outside our control.

Holiday delivery

Any holiday-order deadline published by StoryPiece is based on information available from our fulfillment partners and carriers at that time.

Unless expressly identified as a guaranteed delivery service, an order deadline is an estimate and does not guarantee arrival by a particular holiday or event.

Tracking

When tracking is available, we will send tracking information to the email address associated with the order.

Tracking information may take time to update after a shipping label is created.

Correct delivery information

Customers are responsible for providing a complete and accurate shipping address.

Contact us promptly if you discover an error. We will try to correct the address before shipment, but changes are not guaranteed once fulfillment has begun.

If a package is returned because of an incomplete, incorrect, refused, or undeliverable address, we may:

  • Refund the product price, less nonrefundable shipping costs; or
  • Offer reshipment after the customer pays any additional shipping charge.

Lost packages

If tracking has not updated for an unusual period or the package appears lost in transit, contact us at info@storypiece.com.

We may ask you to confirm the delivery address and cooperate with a carrier investigation. Depending on the circumstances, we may replace the product or issue a refund after the carrier has confirmed the loss or after a reasonable investigation.

Packages marked delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Confirm the shipping address on the order;
  2. Check around the delivery location;
  3. Ask members of the household, neighbors, building staff, or mailroom personnel;
  4. Allow one additional business day, because some carriers mark packages delivered shortly before final delivery; and
  5. Contact the carrier and StoryPiece if the package remains missing.

We will make reasonable efforts to assist, but we cannot guarantee replacement of packages that the carrier confirms were correctly delivered, except where required by law.

Damaged shipments

If the shipping carton or product arrives damaged, retain the product and all packaging and contact us promptly.

Please provide your order number and clear photographs of:

  • The shipping carton;
  • The shipping label;
  • The product packaging; and
  • The damaged product or components.

Do not discard the packaging until we have responded, because the carrier may require it for an investigation.

Multiple shipments

Orders containing multiple products may be shipped in separate packages. Separate tracking information may be provided for each shipment.

Delayed shipment rights

We will ship within the time stated for the order. If no shipping time is stated, we will ship within the period required by applicable law.

If a qualifying delay occurs, we will provide notice and give you the opportunity to accept the delay or cancel for a refund when required by law.

Contact

For shipping questions, contact:

Stage-A-Day Puzzles LLC, doing business as StoryPiece
1012 Glenbrook Way #1179
Hendersonville, TN 37075
United States
info@storypiece.com