Processing & delivery
Final processing time, available shipping methods, rates, and eligible destinations will be posted before ordering opens.
Clear expectations
Shipping & Returns
StoryPiece™ is still in pre-launch. We’ll replace the provisional details below with verified timing and policy terms before checkout opens.
Holiday shipping
A verified holiday-ordering cutoff will be published after inventory, fulfillment, and carrier timelines are confirmed. No Christmas-arrival promise is active yet.
Damaged packages
If your StoryPiece arrives damaged, send us a message with your order information and clear photos of the packaging and product.
Returns
The final return window, product-condition requirements, refund timing, and exclusions will be published before checkout opens.
Amazon purchases: If purchased on Amazon, returns are handled through Amazon under the policies shown with that order.